CHECKOUT CLOSED AND I WILL BE OPEN AS SOON AS I MAKE THESE ORDERS. PLEASE. FEEL FREE TO BROWSE
This has been made available to view all day before openings so this will be attached to any emails complaining and hopefully you can understand
Welcome to lovebee I wanted to write a little (ok it’s a lot) about openings and hopefully answer some questions you may have
Firstly I am so grateful for all the support and the love, I know I have crazy opening and I am so excited but also very anxious because I know I have a lot of disappointed people
I am a small business and I work from home. This year I have taken on 3 new members of staff and we are building a dream studio in our garden, This was meant to be the turning point for Lovebee. We hoped to stay open longer and open more often but no one could have predicted covid and we are all effected
I finally have my staff working here following all Government guidelines but we can only have two working at one time, it would be different if the studio was finished and we are so close now to completion. We can still do a lot and we are taking a higher amount of orders this time.
We have two small children and George is at school age so we need to keep with some type of school structure so please understand I can't work full time. The reason I explain this to you is because I will get emails and comments complaining, so if after you read this and you still don’t understand why I close then I’m unsure what more I can do.
I physically can only make a Certain amount of orders I work long days and I do it because I love my job so I wouldn’t change it but I have a limit, a physical limit. Before I open I know what I can make In 3-6 weeks and when I take that amount I will close the website, this always seems to double.
I do not close it easily, I am stopping paying customers from ordering and this is less than ideal. I want amazing orders and to be successful but I can’t take your money if I can’t make it and make it to lovebee standard.
I can’t control who orders and how quick they checkout, I have a really high customer return rate it’s over 80% so they know exactly what they want and how to checkout. It’s amazing and I take it as a massive compliment to my quality but this is how I sell out in seconds. It’s not a marketing hype and it is fair no one has an advantage, Head start or priority.
I will open the website at 8:30pm and I will press close when I hit the amount I can physically make. If you are still browsing it won’t allow you to checkout, it will say ‘error’ or ‘something went wrong’. If you are processing an order and see this message Check your emails and junk folder it may have processed but if you have no email or payment notification then it’s not been successful I am sorry
I will update my homepage straight away this could be as soon as 8:33 Iv given plenty of notice this is the situation. I hope that helps a little with the actual opening now I want to talk about the turnaround.
I am taking what I know I can complete in three weeks with no delays like fabric, supplies, children getting ill, etc. So I hope to post by week 3 but and this is why I have set my turnaround to 3-6 weeks.
When you order Please consider this turnaround time when you pick the size, after I have cut the orders I cannot change them this makes my processing time longer and I am really taking the max orders so I need every second. The size chart is available online before opening to check. I will accept changes after the checkout closes but before midnight, once you’ve checked your processed order and if you’ve made a mistake. I know mistake can happen when you checkout quick, these are changes to size or prints but not extra items.
I cannot merge any orders this opening so if you want to checkout quickly to ensure it’s guaranteed the second order would not be merged or postage refunded. This is to try and give everyone a chance to get orders in. If you want a big order I would advise doing half this opening and then the other half next opening
I hate setting out these rules and being so ‘bossy’ but all I am trying to do is be honest And hopefully this stops the emails I can receive.
If all goes to plan then I will be back open in 2-3 weeks and I may be in the studio so I can take loads more orders or we may be in same situation but I’ll keep going, keep working, keep trying and keep improving.
We are all in an uncertain time so please be kind and understanding I am so excited for lovebees future and one day I will be making all your orders. If you feel the need to comment unkindly please unfollow it’s really not worth you unhappiness I am selling clothes not medical supplies
Thank you for getting to the end of that now it’s said I feel I can enjoy this opening and release my last two prints 🐝💛